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Shipping Policy

Thank you for choosing www.citygrocerymall.com for your shopping needs. We are committed to providing you with the best shopping experience, which includes a smooth and transparent shipping process. Please take a moment to review our Shipping Policy outlined below:

Shipping Timeline:

Grocery Porudcts: Orders are typically processed and shipped within 1-2 business days from the date of purchase. Once your order has been shipped, you will receive a confirmation via phone call, message, whatsapp or email with tracking information, You can also contact us on 8604177879 mobile number.

Order Tracking:

If order tracking is available for your location, you can call 8604177879. You can use this mobile number to monitor the status and location of your package.

We offer a variety of shipping options based on your location and preferences. Shipping costs are calculated during the checkout process, and you can choose the option that best suits your needs.

Free shipping may be available for orders exceeding a certain purchase amount. Please refer to our current promotions for more details.

Shipping Address:

It is your responsibility to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for any delays or losses caused by incorrect or incomplete addresses. Still if you have any issue you can contact us via mail or given mobile number on the website.

Return Process:

If you wish to initiate a return for a product, please contact our customer support mobile number 8604177879 on the same day of receiving the item, without opening or unboxing.

Our team will guide you through the return process, which may involve returning the item to us for inspection and assessment.

Lost or Damaged Items:

In the rare event that your order is lost or arrives damaged, please contact our customer support as soon as possible. We will work with you to resolve the issue and ensure you receive a satisfactory solution.

By placing an order with “City Grocery Mall”, you agree to comply with our Shipping Policy. If you have any questions or concerns, please do not hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to assist you every step of the way.

Contact Details:

8604177879

singh.saurav195@gmail.com

Varanasi